To ensure a high level of customer service and satisfaction we offer to our customers a 14 Day Replacement or Refund Warranty on all faulty products.
The following conditions apply to our 14 Day Replacement or Refund Warranty when the faulty product comes back to us:
- with the original packaging
- unused and unsoiled
- with the original labels attached
On the occassion that we dont have another of the same item in stock we will replace the product with another product of the same value of your choosing, or, a credit will be issued to you.
If 14 days have gone by since delivery of your purchase, unfortunately we cannot
offer you a refund or exchange. If you have any questions in regard to our 14
Day Replacement Warranty please contact us.
We only refund items if they are faulty or damaged.
We do not refund due to change of mind or incorrect size choice. Please see our sizing charts for details.
If you have selected Express Post please not we cannot be held responsible for Australia Post if they do not deliver within their advertised time frames.
Please ensure the correct address is provided for delivery. We do not take responsibility for or refund orders due to delayed delivery if the address we are given is incorrect.
We only replace items if they are defective or damaged.
To return your product, you should mail your product to: Mail Ordering 1/8 Leighton Place, Hornsby NSW 2077
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This 14 Day Replacement Warranty Policy is an exception, made in appropriate circumstances, to our Warranty and Disclaimer which can be found on the Conditions of Use page on this website.
You agree to these conditions when placing an order with us.